Refund and Returns Policy – Reeaam Healthplus

Cancellation & Refund Policy – Reeaam Health

At Reeaam Health, we strive to ensure a seamless experience for both our merchants and customers. Our Cancellation & Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds to maintain transparency and fairness.

1. Order Cancellation

For Customers:

✅ Before Order Confirmation: Customers can cancel their order before it is confirmed by the merchant without any cancellation fee.

✅ After Order Confirmation: If an order has already been processed or shipped, it may not be eligible for cancellation. Customers can check their order status in their account or contact our support team for assistance.

✅ Auto-Cancellation: Orders may be automatically canceled due to payment failures, stock unavailability, or any technical issues. In such cases, a full refund will be processed.

For Merchants:

✅ Merchants have the right to cancel an order due to reasons such as product unavailability, pricing errors, or unforeseen circumstances. In such cases, customers will be notified, and a full refund will be processed.

2. Return & Refund Policy

Eligibility for Returns

Customers can request a return if:
✔️ The product is defective, damaged, or different from what was ordered.
✔️ The item is within the return period (as specified on the product page).
✔️ The product is unused, in its original packaging, and includes all accessories, tags, and invoices.

Exceptions:
❌ Certain products (e.g., perishable goods, hygiene-related items, personalized items, or digital products) may not be eligible for return due to health and safety reasons. Please check the product page for return eligibility.

Refund Process

✔️ Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
✔️ If approved, the refund will be processed within 7-10 business days via the original payment method.
✔️ If a refund cannot be processed to the original payment method, we may offer store credit or an alternative refund option.

Exchange Policy

✔️ If the customer prefers a replacement instead of a refund, they can request an exchange (subject to stock availability).
✔️ Exchanges are processed only for defective or incorrect items.

3. Refund Timelines

Credit/Debit Cards & Net Banking: 7-10 business days
UPI & Wallet Payments: 3-5 business days
Store Credit (if applicable): Instantly upon approval

4. Contact & Support

For cancellation, returns, or refund-related queries, customers can contact our support team at [support@reeaamhealth.com]